Returns accepted (with approval)
- Items returned within 30 days of ship date, with written approval from sales or finance.
- Items ordered or shipped in error — with written approval.
- Defective parts — after our manufacturing inspection and approval. We stand by workmanship on our products.
Returns after 30 days
May fall under restocking: 30% of goods cost or USD 30, whichever is greater, subject to inspection and acceptance.
Not acceptable for return
- Discounted items
- Standard items that have been modified
- Damaged or used items
- Special / custom parts
- Inventory more than 6 months old from ship date
- Broken packaging
RMA required
You must obtain a Return Merchandise Authorization (RMA) before shipping goods back. Contact sales@quantumoptx.com or use the contact form. Unauthorized returns may be refused.
Shipping on returns
We do not refund outbound shipping for customer-error orders and do not pay return shipping on those orders unless we shipped the wrong part.
Credits
If returned merchandise meets all criteria, account credit is typically issued toward future purchases. Cash or card refunds are only issued when agreed in writing.
Limited warranty periods
- Lenses & mirrors (including coated optics) — 30 days after ship date
- Nozzles, mounts & accessories — 90 days after ship date
- Does not apply to consumables beyond arrival condition
Notify us within 10 days of discovering a defect. RMA inspection determines repair or replacement at our discretion. Full commercial language: Terms of sale.
Document ID: QO-RMA-2026-01 · Effective January 1, 2026